RETURNS & EXCHANGES

NOTE: Some fountains are an exception to the 90 day return policy. For specific return policies, please refer to the individual product page.

90 Day Return Policy:
If you are not completely satisfied with your purchase for any reason, you can return the unused item in original condition and original packaging, within 90 days of shipping for a full refund, less shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund. Note: Only items that are unused and in original condition can be returned – no exceptions.

How To Return An Item

TO INSURE A PROMPT REFUND – FOLLOW ALL STEPS BELOW:

1. Obtain An RMA Number - Please call 860-642-7790 and speak to a customer service representative to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip.  If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number

2. Pack Your Return - Wrap your item carefully in a box, and in its original packaging and enclose correspondence, which references the RMA number (as indicated above), with your return.

3. Ship Your Return – Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer’s expense.   We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns.

ALL ITEMS MUST BE RETURNED TO: 
The Yankee Retail Company
841 Route 32  Unit 6
Franklin CT 06254 
Attn: Returns Dept

4. Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 25 business days of the receipt of your return. Your refund will appear on your billing statement as the Home Decorating Company. Once the credit is processed, a confirmation email will be sent to you. Please be aware your credit card company may take up to 30 days to post the refund on your statement. If you paid by check, a refund check will be mailed to you. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.

Damaged Item

We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, you must do so within 48 hours of receipt of your damaged items, and only by calling and speaking with customer service to receive your damage item number. Please note you cannot notify customer service of damage via voicemail or email.
Our customer service representatives will make arrangements to have the damaged item/part replaced.

Note: All damage claims must be made within 48 hours of receipt of the order.  We reserve the right to make changes to our policies with or without notice.

Contact Us
We provide three easy ways to contact us - email, phone, mail

   EMAIL - customerservice@yankeeretail.com
   PHONE - Call our customer service department Monday to Friday (9am-5pm EST) at 860-642-7790
   MAIL - The Indoor Water Fountain Company - Div of The Yankee Retail Company LLC
              841 Route 32, Franklin CT 06254