If you own a Platinum water fountain pet, then you know how much joy it brings to your furry friend. However, sometimes, the fountain may not work as expected, causing your pet to go thirsty. It can be frustrating, especially if you don’t know why it’s not working. In this article, we’ll discuss some of the common reasons why your Platinum water fountain pet may not be working and how to fix them.
Table of Contents
Clogged Filter
When your fountain’s filter becomes clogged with sediment and debris, water flow can be significantly reduced, or in some cases, it may stop flowing entirely. If the filter is clogged, it needs to be cleaned thoroughly to remove the debris and sediment. To clean your Platinum water fountain pet’s filter, follow these steps:
Step 1: Disconnect the Fountain
Before you start cleaning the filter, unplug the fountain from the electrical outlet, and disassemble the fountain.
Step 2: Remove the Filter
Remove the filter from the unit. Using a soft brush, gently remove any debris from the filter.
Step 3: Clean the Filter
Rinse the filter under running water to remove any remaining debris. Once clean, re-install the filter into the fountain.
Step 4: Reassemble the Fountain
Reassemble the fountain and plug it into the electrical outlet. Turn on the fountain, and the water flow should return to normal.
Water Level Too Low
Another reason why your Platinum water fountain pet may not be working is low water levels. When the fountain’s water level is too low, the pump may not be submerged entirely, causing it to malfunction. To check the water level, turn off the fountain, and remove the top cover. If the water level is low, add enough water to make sure the pump is fully submerged.
Malfunctioning Pump
If your Platinum water fountain pet’s filter is clean, and the water level is correct, then the pump may be malfunctioning. Over time, a pump can wear out or become damaged. To check if the pump is malfunctioning, unplug the fountain and disassemble it. Carefully inspect the pump for any damage or wear. If the pump appears damaged or worn, you’ll need to replace it.
Defective Power Cord
Sometimes the problem may not be with the pump or filter, but rather the power cord. If the power cord is damaged or defective, it can prevent the fountain from functioning properly. To check the power cord, unplug the fountain and examine the cord for any visible damage, such as fraying or cuts. If the cord appears faulty, contact the manufacturer for a replacement.
In conclusion, a Platinum water fountain pet is a significant investment in your pet’s health and well-being. If your fountain is not working, don’t panic. Follow the above steps to identify the problem and fix it yourself. Remember to maintain your fountain regularly, and it will continue to provide a consistent source of fresh, clean water for your furry friend.
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Last update 2023-12-07